Elisabeth Aydelotte - Guest Services Manager at the Oakland Athletics
As the Guest Services Manager, I am responsible for the in-game guest experience at Oakland A’s games. My goal is to ensure that our guests have an enjoyable, seamless and memorable experience every time they visit our ballpark and if they are not having a great time then I work with our Guest Services team to find a way to recover that fan’s experience. The other area I focus on is related to the staff. I am responsible for the hiring, training, and supervision of our entire Guest Services staff including our Ushers, Guest Experience Representatives, Stomper Fun Zone Crew, and Giveaway Staff. Our gameday staff members are an integral part of our games and it is crucial that we find exceptional employees to represent us to our fans.
What is the most exciting part about working at the A's?
As a long time A’s fan, I am constantly in awe of the fact that I have the privilege of working for this organization. My job is to help our fans have a great time and I am able to share that experience with them. I am lucky to work with an incredible staff and I thoroughly enjoy getting to know our employees and helping make them feel at home within our organization. The perks that come along with this job are definitely exciting and range from standing on a MLB playing field on a regular basis to meeting some of my favorite players from our organization. There is something exciting to do almost every day.
What is it like to be in a leadership role within an MLB team?
It is an honor to be considered a leader within an MLB organization. I know how rare these job opportunities are and I am humbled to have reached the level I have. The greatest part of being a leader is knowing that I have the chance to advocate and encourage the people around me to be successful in their own ways. Being a leader is not an easy thing to do and I am constantly looking for ways to improve my leadership skills and become a better listener and advocate for the people I work with.
What do you see as the biggest benefit to being a member of WISE?
I love the fact that WISE brings a diverse group of women together to encourage one another and share our experiences and advice with each other. I remember what it was like at the beginning of my career when people told me I was making a mistake by pursuing a job in sports and I doubted whether or not I could successfully transition into this field. Through WISE, I was able to meet women who could inspire and encourage me to pursue my dreams so I could drown out the naysayers. It is very rewarding to be able to share my success and insight with women who are beginning their careers now and to know that my experiences can help shape and inspire their careers the way members of WISE helped inspire mine.
How has your experience at the A's changed with the big organizational changes lately?
The Oakland A’s are in the midst of a major transition in terms of our company culture and future direction. In 2017, we welcomed our new team President Dave Kaval and a new leadership team. We just moved into a new state of the art office in Jack London Square and are actively working on plans for a new ballpark in Oakland. There is an energy and excitement which Dave and the leadership team introduced and that enthusiasm is trickling down through our organization to our fans and gameday staff members. It is a thrilling time to work for the Oakland A’s and I am excited to see where our organization will go from here.